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September 27-30, 2021
Seattle, Washington, USA + Virtual
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Monday, September 27 • 3:50pm - 4:15pm
(IN-PERSON) Getting Started with Getting Started: How to Engage New Users - Omer Bensaadon, VMware

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Many Open Source communities find themselves with an elegant solution and well-written code but struggle to attract and retain new users. In a crowded and ever-changing OSS landscape, effectively demonstrating your project's value to end-users and potential contributors is perhaps more important than the bits you package and ship. The Knative community found itself in this position in early 2021; through many months of exploratory interviews, tutorial development and user testing, the Knative community has managed to increase the satisfaction of their "Quickstart" experience by over 100% (as reported by end-users). By the end of this talk, you will learn best-practices for effectively attracting and retaining new users to your Open Source community as well as rallying your community around this shared objective.
Speakers
avatar for Omer Bensaadon

Omer Bensaadon

Sr. Product Manager, VMware
Omer Bensaadon is a Sr. Product Manager at VMware and a Product Lead of the Documentation + User Experience Working Group within the Knative Community. He is also the Lead for the Cloud Service Broker within the Cloud Foundry Foundation. Omer is interested in product practices as... Read More →

OSSSummitPresentation pptx
Monday September 27, 2021 3:50pm - 4:15pm PDT
Room 402
  Community Management & Leadership, Incentivization & Engagement